Refund policy

We have a 30-day return policy, which means you have 30 days in which to return the item to us.

If the item is not returned in it's original condition the buyer is responsible for any loss in value.

To start a return, please contact us at thesecretchateau@orange.fr   before shipping back any item. This enables us to answer any questions you may have. Please note that returns will need to be sent to the following address:     

WILSON Brian.                                                                                                                      8 RUE DU CIMETIERE ALLAMAND,                                                                                      50570                                                                                                                                    THEREVAL,                                                                                                                            FRANCE.  

 Items sent back to us without first requesting a return can not be accepted.

You can always contact us for any return question at thesecretchateau@orange.fr.  We are always happy to help.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thesecretchateau@orange.fr.